System migration won’t affect banking operations
FirstBank has clarified that its scheduled transition to a new cloud-based procurement and financial platform will not affect banking operations.
PUNCH Online reports that FirstBank on Thursday announced plans to transition to a new cloud-based procurement and financial platform as part of its ongoing strategy to improve operational efficiency and service delivery.
The announcement raised fears that the migration may lead to disruption of services similar to the ones recently witnessed by customers of some banks.
However, the bank’s Group Head, Marketing and Corporate Communications, Folake Ani-Mumuney, in a reaction on Thursday night, explained that the transition relates to the bank’s platform with suppliers only and will not affect banking operations as experienced by some sister banks recently.
The statement read, “FirstBank, West Africa’s premier financial institution and financial inclusion services provider has announced that it will be transitioning from its current I-Supplier Platform (automated platform that connects the bank to suppliers) to a new Cloud-based Supplier Platform (world-class platform for managing the bank’s suppliers), which will provide additional capabilities and benefits for our vendors.
“This transition relates to the Bank’s platform with suppliers only. It does not affect its banking systems, customer transactions, channels, etc.
“The supplier platform update which is part of FirstBank’s continuous investments in improving operational efficiencies and service experience will be from Saturday, October 26, 2024, to Sunday, November 3, 2024, while the new Cloud-based Supplier Platform will be live on Monday, November 4, 2024, and normal activities will resume.
“During this period, suppliers will not be able to use the Bank’s supplier platform. However, rest assured that First Bank’s supplier platform system will be open thereafter.”
